The Embassy by Devlin's

Privacy Policy

Last updated: June 2025

The Embassy by Devlin's ("we", "us", "our") is committed to protecting the privacy of our guests, members, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who We Are

The Embassy by Devlin's is operated from 87 Rokeby Road, Subiaco WA 6008. For any privacy-related enquiries, you may contact us at [email protected].

2. What Personal Information We Collect

We collect personal information necessary to provide our services. This may include:

  • Name, email address, and phone number (provided when making a reservation, function enquiry, or joining the Wine Club)
  • Booking history and dining preferences
  • Dietary requirements and allergy information relevant to your visit
  • Credit card information (held securely by our third-party payment providers for securing reservations; we do not store full card details)
  • Communications you send to us via email, contact forms, or social media
  • Technical data collected via our website (IP address, browser type, pages visited) through cookies and analytics tools

3. How We Collect Your Information

We collect personal information in the following ways:

  • Directly from you when you make a reservation (online or by phone), submit an enquiry form, sign up for Wine Club membership, or contact us
  • Through our booking platform, SevenRooms, which has its own privacy policy
  • Via our website through cookies and analytics tools (see Section 8)
  • Through social media interactions where you contact us via Facebook or Instagram

4. How We Use Your Information

We use your personal information to:

  • Confirm and manage your reservations and function bookings
  • Communicate with you regarding your booking or enquiry
  • Provide a personalised dining experience (dietary requirements, preferences)
  • Administer your Embassy Wine Club membership and send member communications
  • Send you information about upcoming events, promotions, and offers (where you have opted in)
  • Comply with legal obligations, including our obligations under the Liquor Control Act 1988 (WA)
  • Improve our website, services, and overall guest experience

5. Marketing Communications

We may send you marketing communications about events, new menus, member benefits, and special offers where you have provided consent or have an existing relationship with us. You may opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in any email we send
  • Contacting us directly at [email protected]

Opting out of marketing communications does not affect your ability to make reservations or use our services.

6. Disclosure of Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Service providers who assist us in delivering our services, including our booking platform (SevenRooms), payment processors, and email marketing tools. These providers are contractually required to protect your information.
  • Legal and regulatory authorities where required by law, including law enforcement agencies or government bodies.
  • Professional advisors including lawyers and accountants where necessary for business operations.

7. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Your data is stored on secure servers within Australia or in overseas locations (where our service providers operate), with appropriate security measures in place.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When information is no longer required, it is securely deleted or de-identified.

8. Cookies & Website Analytics

Our website uses cookies - small text files stored on your device - to improve your browsing experience and understand how visitors interact with our site. We use Google Analytics or similar tools to collect anonymous, aggregated data about website traffic.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.

9. Access & Correction

Under the Australian Privacy Act, you have the right to:

  • Request access to the personal information we hold about you
  • Request that we correct any personal information that is inaccurate, out of date, or incomplete

To make a request, please contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request.

10. Complaints

If you believe we have breached the Australian Privacy Principles or our Privacy Policy, you may lodge a complaint with us by contacting [email protected]. We will acknowledge your complaint and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Policy periodically. Continued use of our services following any changes constitutes acceptance of the updated Policy.

Contact Us

For any privacy-related questions, please contact our team: